Offline Touchpoints in Omnichannel Journeys: Why They Matter and How to Automate Them
Do you think omnichannel means going entirely digital? Think twice. A survey of 46,000 consumers showed that 7 out of 10 transition from multiple channels to fulfill a purchase. Just 7% adhere only to online purchases, and 20% continue to depend solely on physical shops. Offline touchpoints such as store visits, events, and print material…
